> Information on return

Information on return

Our return guarantee

You can return the goods without giving reasons within 14 days by returning the goods. In addition, we grant you an extended return of 16 days at this time. You have 30 days to return the goods. All we expect from you is just the unopened pack, which should be in its original state.

Within that period of time you can arrange the return of your purchased goods directly in the web shop. To do so, go to details in your order history and fill in the return of goods form.
General information about our returns

If you return your products to us, please note:

  • It can take up to 7 days for your package to arrive
  • The returned items will be processed within 5 business days (without Saturdays) upon receipt.
  • You must pack the goods with appropriate care and send them by post, so that the products are not damaged during transport.
  • You should have a proof of shipment sent and keep it until you have received the refund or exchange.
  • Please enclose a return letter with your address data, the order number and the reason for return.

How do I get my money back?

Once your return has arrived, you will get your money back.

Depending on how you paid for us, you will receive:

  • A credit note to your bank account for advance funds. Please let us know your bank details so we can make the transfer.
  • PayPal is a credit to your Paypal account.
  • Immediately transfer a credit memo to your bank account. Please let us know your bank details so we can make the transfer.
  • credit card credit to your credit card.
  • Direct debit / bank withdrawal to your bank account.
  • When paying, you only pay for the goods you keep.
  • for cash on delivery, you must notify us of your bank details for products that you have already paid and return, so that we can carry out the transfer.

The repayment takes place within a few days. If you have any questions do not hesitate to contact us!

Complaints

The SwingKing team is always at your disposal for the prompt handling of your complaint.

Please contact us by e-mail.

Important: If you have received the package or the goods damaged, we need a photo of the package or the goods for the settlement of the damage. Please send this photo with your contact details to office@swingking.eu.

Return form

You can directly submit the return form in your order history / details of order here in the web shop.